Terms & Conditions
Welcome to the devoncamera.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Returns and Cancellation Policy
When you buy goods through www.devoncamera.co.uk, you still have the same rights as if you were visiting one of our two branches, in relation to faulty or poorly described goods.
In addition, you are entitled to a seven working-day 'cooling off' period, as described in the 'distance selling' section of the government website www.consumerdirect.gov.uk
We want you to be completely satisfied with your purchases and if for any reason you are not happy please return it within 7 days and we will replace, exchange or refund it at your request - subject to the following conditions:
- The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
- Digital products can only be accepted if the software is still sealed.
- This offer does not apply to film or other sensitised materials, or to developing and printing services.
- A proof of purchase must be supplied.
- You must return any free gifts that came with the product.
- We will not refund any items that have been specially made to your individual specification or personalised.
This does not affect your statutory rights.
Where Devon Camera Centre have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Devon Camera Centre. Devon Camera Centre will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any returns that do not meet the terms of this policy may be subject to a minimum 15% restocking fee, if accepted. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.
Where Devon Camera Centre have supplied goods to you, these goods must be returned to Devon Camera Centre, 14 Waterbeer St, Guildhall Shopping Centre, Exeter EX4 3EH, Devon. Where we are required to exchange goods supplied for replacement stock we will arrange a swap-out procedure with our courier. The cost of returning goods is non-refundable, and where Devon Camera Centre collects goods the direct cost of such will be deducted from the refund.
If you are unsure how to proceed with any aspect of this procedure please contact our Web Sales team.
They can be contacted between 9.30am-4.30pm Mon-Fri, tel 01392 216583.
Please do not return goods without contacting us.
Product Availability
Our web site is regularly updated throughout the day, to ensure that we provide accurate details on product availability. However, we cannot guarantee availability. In the case of sales exceeding our stock level, orders placed outside our warehouse open hours (9.30 a.m. - 4.30 p.m. UK time Weekdays) may be subject to delayed delivery. We will contact you as soon as possible if this is the case.
If you place an especially high-value order we reserve the right to contact you for further confirmation of your order details, prior to authorisation.
Payment
We will debit your payment card at the point of order. If the product(s) are unavailable your card will still be debited to the full amount of the transaction. In the unlikely event we are unable to fulfil your order, we will request credit to your payment card, (refund), within 48 hours from confirmation of this required action.
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- Switch / Maestro
- Delta
- Solo
All credit and debit card transactions on this website are processed using a secure online payment system provided by Barclaycard Merchant Services.
Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact info@devoncamera.co.uk
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Specifications and product descriptions are for guidance only and cannot be guaranteed to be accurate. Errors and Omissions excepted.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. You will be promptly informed if such a situation arises.
Despatch
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Devon Camera Centre will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.
Registration
You warrant that:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
